We begin this “top telecommunications companies in Ghana” article, by having a look at a selected few of such companies.
Telecommunications, in its most basic form, is the electronic transfer of data or information using a variety of methods across radio, wire, optical, or other electromagnetic networks.
Note also that voice telephone calls, data, text, pictures, and video may all be used to convey information.
In this top telecommunications companies in Ghana article, we will only have a look at a selected few of such companies.
We at African IT News think it will be right to say that telecommunications are used to link together more or less distant computer systems into networks.
In Ghana, our country of reference, radio, the Internet, television, and fixed and mobile telephones, are among Ghana’s telecommunications systems.
It is worth noting that Ghana’s main economic industry is telecommunications. Ghana’s telecommunications companies have expanded their offerings beyond traditional data, voice, and IP to include fibre optic, satellite, and international carrier services for Africa’s top mobile network operators, ISPs, and enterprises of all types.
In this work, we will also track how their activities have led to telecommunication becoming the main economic industry for Ghana.
MTN Ghana as one of the top telecommunications companies in Ghana
MTN Ghana, one of Ghana’s top telecommunication companies is a subsidiary of the MTN Group, a multinational telecommunications company established in South Africa. The company’s headquarters are in Johannesburg.
MTN Ghana is Ghana’s major telecommunications firm. In Africa, Asia, and the Middle East MTN has a large subscriber base that spans 22 countries.
Following the acquisition of Investcom in 2006, it entered the Ghanaian market. Their objective was to promote significant potential in the supply of world-class telecommunication products and services in order to push economic development and growth.
MTN Ghana has approximately 12 million subscribers, making other mobile telecommunication carriers in Ghana more competitive.
Under post-paid and prepaid subscriptions, the company offers a wide range of products and services.
In most parts of Ghana, it has large network coverage. Sixteen regional capitals, significant cities, and other rural and isolated locations are covered by the network.
The corporation has created a strong basis for infrastructure investment to provide greater coverage across the country.
Leadership, innovation, ethics, relationships, and a can-do attitude are among the company’s values.
MTN and the African story
Africa-wide, with a total subscriber base of over 200 million individuals and a population of over a billion people, the company’s key beliefs have allowed it to maintain strong service standards.
It provides specifically built and personalized telecommunication solutions based on its years of experience. It has cooperated with other organizations such as the government and community groups to improve service quality.
To obtain a competitive edge in the local market, the company uses a variety of products and services that are suited to the members’ lifestyles and expectations.
This telecommunications outfit has broadened its offerings, such as MTN Business, which provides data solutions and IT infrastructure to small, medium, and large-scale businesses to help them meet their operational needs, using cutting-edge technology.
Call me back, MTN Me2u, and voice SMS are some of the most popular innovative services available.
As one of Ghana’s top telecommunications companies, MTN connects many types of businesses in Ghana by combining data, speech, and video in a way that is tailored to the consumers’ needs and lifestyles.
It has a large and broad network that covers all of Ghana’s major cities and towns, as well as isolated and rural areas.
Besides Ghana, its network covers over 150 countries and provides advanced global network support for intelligent network solutions for employees, consumers, and systems.
It continues to run Africa’s largest pan-African telecommunication networks, supplying the continent’s leading mobile operators and Internet service providers with what they need for their operations to thrive.
By providing communication solutions and services such as fibre, satellite, microwave, and wireless connectivity, they help other global enterprises and telecom companies get into the unexplored African market.
MTN customer service centres in Accra.
- The company has earned GTB Innovation awards for Corporate wireless broadband connectivity in cooperation with Cambridge over the duration of its operation.
- In collaboration with Seacom, it also earned the Submarine cable innovation award.
- They managed the network for Deutsche Post DHL, which was one of its major clients.
The company provides a business with a security portfolio that is tailored to a company’s needs and specifications. Due to their sophisticated IT security, they also provide data protection.
- MTN Ghana had 15,615,040 mobile data subscriptions as of March 2021, reflecting a market share of 68.49%.
- They claimed 56.48 per cent of the market for mobile voice subscriptions and 0.87 per cent for fixed voice services.
Failures of MTN
The company, of late, has been accused of oversubscribing its mobile and data customer base, thereby giving customers poor service. The main issues faced by customers include:
- Poor network coverage in certain areas brings about poor call quality and at times the dropping of calls
- Poor service data throughput brings about poor internet connectivity, especially in rural areas and peak hours even in cities and large towns
- Fraudulent MoMo scammers constantly use the MTN network to defraud customers. This has become an albatross on the neck of the telecom operator as they seem unable to deal with these scammers.
- Customers keep reporting about the loss of unused data or call credits even when the expiry date is not elapsed.
AirtelTigo as one of the top telecommunications companies in Ghana
AirtelTigo is surely one of Ghana’s top telecommunications companies. Since its inception as a telecom operator, it has been providing cutting-edge standard and value-added services for personal and commercial use.
Based on feedback from customers, their expectations and lifestyle needs are met by how they tailor and design their products and services.
Caller tunes, data credit, hello tunes, magic voice, Me2u, move to, SMS Infotainment, and web 2 SMS are some of the company’s most popular offerings.
What they do
- They are dedicated to providing all businesses and phone users with affordable, relevant, and creative mobile solutions.
- They also provide network expansion and IT transformation services to boost client satisfaction and scale efficiencies.
- One of their missions is to form partnerships with other industry stakeholders in order to improve the service provided to customers and generate superior value.
The company’s network coverage is extensive across Ghana, including coverage in rural areas.
AirtelTigo Mobile Money
The company’s mobile money offering is described as an award-winning and innovative mobile commerce service.
This allows customers to:
- Pay utility bills
- Buy goods and services,
- Make direct contributions to savings and loans,
- Buy data bundles,
- Send and receive money from both AirtelTigo users and other networks, and
- Deposit and withdraw cash from their AirtelTigo money account.
The Mobile Money function has significantly enhanced how people in Ghana transfer and receive money. AirtelTigo Money agents can be found all across the country.
In March 2021, the business had 31,813,629 mobile data subscribers, representing a 16.73 per cent market share, 20.10 per cent mobile voice subscribers, and 1.15 per cent fixed voice subscribers.
Failures of AitelTigo
Vodafone Ghana as one of the top telecommunications companies in Ghana
It is a subsidiary of Vodafone Group Plc, the world’s largest mobile telecommunications business with operations in Europe, the Middle East, Africa, Asia, and the United States. When it comes to mobile, internet, fixed lines, internet, voice, and data, they provide comprehensive communication solutions. In terms of telecommunications market share, it is the second-placed operator.
In order to provide innovative and responsive services that match the demands and lifestyles of clients, the organization has created partnerships with the private sector and the government. The company has received numerous awards, including 70 local and international prizes in the last four years, including three straight years as CIMG Telecommunications Company of the Year and CSR Program of the Year.
Vodafone Ghana has also expanded its services to include Vodafone Business Solutions, which provides solutions to small, medium, and large businesses as well as government bodies in Ghana. This is accomplished by delivering IT and communication solutions that are network-based. By reducing expenses and enhancing efficiency, Vodafone Business Solutions has contributed to the earnings of most Ghanaian businesses.
The corporation is also active in implementing socially relevant and economically beneficial projects for the sustainable development of the Ghanaian community through the Vodafone CSR wing, which is a Ghana Foundation. They are responsible for projects like the Instant School for needy students, the Health Fest, where Ghanaians can get free medication, and the Health Line TV and Health Line 255, which is a 24/7 customer service support system contact centre for medical crises in various locations of Ghana.
They have a market share of 97.98 per cent for fixed voice subscriptions and 21.53 per cent for mobile voice subscriptions, with 2,987,772 mobile data subscriptions representing 13.10 per cent of the market.
Expresso Telecom Limited as one of the top telecommunications companies in Ghana
In Dubai, the company was officially created as a corporate office. They became an African Telecommunications and Information Services Company. Despite the fact that they have only been around for a short time, their presence has been felt. They are focused on improving and developing the existing firm while maximizing shareholder returns. They’re on a mission to make a name for themselves in a crowded field. They provide a wide selection of products and services that are tailored to the client’s needs and lifestyles.
They (Expresso)have a well-established network in Accra and the surrounding areas, with fixed lines and mobile network equipment, and they serve the company’s customers. Customers can use the company’s infrastructure to not only connect with one another but also to share photos, and videos, watch TV and access the web. Their primary goal is to meet the needs of clients. The brand aspires to change people’s lives by allowing them to connect with the rest of the world and realize their full potential. The brand’s entire purpose is to instil in its customers a sense of hope and potential for growth.
To ensure that clients receive value, the company has teamed with several of the market’s significant stakeholders as well as the government. They’re also becoming involved in community-building activities to help mould the society and raise a generation that will profit from Ghana’s telecommunications.
Globacom Limited Ghana as one of the top telecommunications companies in Ghana
Glo is quickly gaining traction in Ghana’s market and among the country’s main mobile telecommunications operators.
Although the company is well established in Nigeria, it has expanded its services to include areas in Ghana.
They’re interested in providing telecommunications services to small, medium, and large businesses. They also provide IT and network configuration consulting in Ghana.
They’ve teamed up with the business sector and the government to expand Ghana’s network coverage.
Glo 1 high-capacity undersea fiber-optic cable was presented, and Ghanaians were assured that the Glo package would comprise a wide range of products and services.
In terms of high-speed data and internet traffic, the cable connects Ghana to the rest of West Africa and the rest of the world.
In March 2021, this Telecommunication Company reported 382,650 mobile data subscriptions, reflecting a market share of 1.68 per cent, and 1.89 per cent for mobile voice subscriptions.
From the above, it could be seen that whilst MTN, which is Africa’s largest pan-African telecommunication network, is a leading telco in Ghana with its network covering all of Ghana’s major cities and towns, as well as rural areas, Ghana’s AirtelTigo, on the other hand, is not doing bad at all. The company has a market share of 97.98 per cent for fixed voice subscriptions and 21.53 per cent for mobile voice subscriptions.
Glo, on the other hand, has a high-capacity undersea fibre-optic cable and in March 2021, reported 382,650 mobile data subscriptions, its market share for mobile voice subscriptions was only 1.68 per cent of the market share.
We also see that Expresso Telecom Limited has a well-established network in Accra and the surrounding areas, with fixed lines and mobile network equipment, whilst Vofadone Ghana, a subsidiary of Vodafone Group Plc., in terms of telecommunications market share, is the second-placed operator in Ghana. The company has received numerous awards, including 70 local and international prizes in the last four years.