South Africa: Heerden Appointed MTN’S Customer Operation

Cornelia van Heerden will join MTN South Africa as Chief Customer Service Operations on September 1, 2021. Van Heerden is a well-educated business executive who has worked in both technology and management.

This latest high-level recruitment, according to MTN, is a means of continuing the company’s push for digital service excellence.

“In response to increasing customer demand for dependable, fast, and trustworthy digital solutions, MTN has established a strategic customer services appointment to ensure clients continue to receive great service in the ‘new normal,’” according to the telecom.

Cornelia van Heerden will start as Chief: Customer Service Operations at MTN South Africa on September 1, 2021. Van Heerden is a well-educated corporate executive with a background in both technology and management.

According to MTN, this latest high-level recruitment is a method to continue the company’s push for digital service excellence.

“In response to growing customer demand for dependable, fast, and trustworthy digital solutions, MTN has created a strategic customer services appointment to guarantee clients continue to receive outstanding service in the ‘new normal,’” the African telecom giant stated.

“Our clients have faced huge hardships over the previous 18 months, and MTN’s focus has been on ensuring that we continue to deliver excellent service despite the circumstances. We know that during the lockdown and in the new work-from-home environment, more consumers are reliant on mobile and digital solutions than ever before, and we must meet and exceed their expectations,” says MTN SA CEO Godfrey Motsa.

“On a continual basis, we seek to increase our standards and scope of service in order to fulfill new, more technical, and individualized needs. We’ve made excellent service a priority in all we do, and we’re confident that with Cornelia’s appointment, we’ll be even better positioned to ensure that our clients continue to benefit from the modern, connected world,” Motsa says.

Van Heerden joins MTN after serving as the Director of Applications Client Engagement at Oracle Corporation. She has a wealth of expertise in the ICT industry, with a great mix of technical, commercial, and customer-facing skills. She has held a number of executive positions in the industry.

She formerly worked for Vodacom in senior executive capacities, and before that, she worked for MTN in different business and technology responsibilities.

Van Heerden graduated from the University of Pretoria with a Master of Engineering in Electronic Engineering and the Gordon Institute of Business Science with a Master of Business Administration (MBA).

“I appreciate MTN’s confidence in me to take on this critical challenge. The world as we know it is changing at such a breakneck speed that it might be difficult to stay up. Customer service and excellence, on the other hand, cannot be compromised,” adds Van Heerden.

“I want to make sure that when MTN customers interact with us, whether through our products, services, or sales channels, they have a positive experience so that they may enjoy and benefit from the dynamic, more digital world we live in.”